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Incident Response

Detect and resolve IT incidents across hybrid and cloud environments with
CERNE. Ingest telemetry, correlate signals into high-fidelity incidents, and
automate analysis and remediation — all within predefined guardrails.
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Incident-Response
Integrates with your existing stack
Infrastructure Monitoring APM and Tracing Log Platforms GitHub Actions Cloud-Native Telemetry KubernetesITSM and On-Call Collaboration
… and more via open APIs and jobs-as-code.
Core Capabilities

Detection, diagnosis, and
action on one control plane

AIOps and agentic automation working from the same topology model — so the
fix is informed by the same context that found the fault.
Alert Correlation and Noise Reduction
Aggregates alerts from hybrid and multicloud monitors into meaningful incidents, suppressing duplicates and false positives before they reach an operator.
AI-Driven Root Cause Analysis & Anomaly Detection
Machine learning and topology context isolate the true cause across network, compute, storage, and cloud — not the loudest symptom.
Intelligent Triage and ITSM Integration
Prioritizes incidents by business impact and writes into existing ITSM workflows, including ServiceNow, for automated ticketing, routing, and escalation.
Agentic Remediation
LUMI’s SRE Orchestrator executes repeatable fix-actions — service restarts, scaling, configuration changes — each one policy-gated and logged.
Hybrid Cloud Observability
Metrics, logs, traces, and topology from Azure, AWS, GCP, on-premises, and edge, resolved into a live model of the estate.
Governed Autonomy
Approval thresholds, blast-radius limits, and rollback paths defined per action class. Autonomy expands as confidence is earned.
Operational Workflow

From detection to
validated resolution

Five stages, one control plane. Each stage hands structured context to
the next, so nothing is re-investigated from scratch.

1

Ingest Telemetry
CERNE collects logs, metrics, traces, and topology from every environment — cloud, on-premises, and edge.

2

Detect and Correlate
Analytics spot anomalies and group related alerts into a single incident with confirmed scope and impact.

3

Investigate
LUMI’s AI copilot analyzes incident context across domains, identifies the root cause, and proposes the fix.

4

Remediate
The SRE Orchestrator recommends or executes remediation — restart, scale, reconfigure — within your guardrails.

4

Validate
The platform confirms recovery and logs every action for traceability and continuous learning.
GenAI & Agentic Operations

Conversational
incident intelligence

Move from reactive monitoring to chat-
driven operations. LUMI’s AI copilot
answers in natural language, recommends
the next best action, and executes
approved fixes in the same window.
Instant Insights
Ask what is causing the latency spike in production and get a contextual answer spanning the hybrid estate — no query language, no tool-hopping.
Next-Best Action Recommendations
Remediation steps ranked by confidence and expected impact, with the reasoning and supporting signals attached to each option.
One-Click Remediation
Execute approved fixes directly from the chat interface, with the full audit trail written as the action runs.
Continuous Learning
Recommendations sharpen against operator feedback and incident outcomes, so the response improves with every resolution.
Shared Situational Awareness
One conversation thread per incident — timeline, findings, actions, and approvals in a single record the whole response team reads.
Agentic Remediation

Act inside guardrails you
define

Autonomy is a setting, not a promise. Every fix-action carries an approval class,
a blast radius, and a rollback path before it is allowed to run.
Service Recovery Actions
Restart services, recycle nodes, clear queues, fail over dependencies, and reset connection pools through approved runbooks.
Capacity and Scaling
Scale compute, storage, and container workloads in response to saturation signals rather than fixed schedules.
Configuration Correction
Detect drift against the intended state and apply the corrective change, or raise it for approval when the change is out of policy.
Policy-Gated Execution
Define which actions run autonomously, which need approval, and which are never automated — per service, per environment, per severity.
Human-in-the-Loop Handoff
When confidence is low or impact is high, the incident escalates with the full analysis attached rather than stalling silently.
Verified Rollback
Every automated action ships with its reversal. Rollback stays armed until post-action health checks confirm recovery.
Measurable Outcomes
What changes when the
loop closes
Detection, diagnosis, and remediation on one plane removes the handoffs
where incident time is actually lost.
0 %
Autonomous Operations at Scale
Routine L1 and L2 incidents resolved automatically under AI governance.
0 %
Routine Task Automation
Recurring operational tasks executed without a human in the loop.
40-60%
Lower Operational Overhead
Automation absorbs repeat work, returning SRE hours to engineering.
Faster MTTR
Correlation and Diagnosis in Seconds
Triage collapses from manual cross-tool investigation to one correlated incident with a named cause.
Figures reflect UnityOne AI’s published incident-resolution benchmarks.
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Ready to transform your
incident response?

See how CERNE and LUMI correlate, diagnose, and remediate
across your hybrid estate — inside the guardrails you set.
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About UnityOne AI ™

UnityOne AI™ is an agentic intelligence platform for ITOps management, comprising CERNE™, LUMI™, and VEKTOR™. CERNE™ replaces dozens of cloud management tools by unifying DCIM, AIOps, HCMP, FinOps, and GreenOps within a single AI-driven control plane. LUMI™, the AI copilot, provides contextual intelligence, operational recommendations, and workflow automation, while VEKTOR™ enables enterprises to provision, orchestrate, and scale AI factories with the lowest cost-to-serve. The UnityOne AI™ suite enables enterprises to simplify hybrid/multicloud operations, strengthen governance, optimize resource utilization, and accelerate transformation to AI-driven ITOps.

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