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One click to root cause.
Clear next steps.

SLAs, service catalog, DevOps automation, cases, and incidents — one AI-
driven platform to deliver services and resolve issues with clear next steps.
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Live
Incident volume & MTTR last 7d
Live activity AI-driven
    Fits the tools your teams already work in
    JiraServiceNowGitHubGitLab JenkinsTerraformAnsibleArgo CD SlackMicrosoft TeamsPagerDutyOpsgenieKubernetes AWSAzureGoogle CloudOkta Active DirectoryOpenTelemetryWebhooks
    … and more via open APIs and standard connectors.

    Service metrics that
    move the business

    Service management is judged on how fast you resolve and how reliably you deliver.
    UnityOne AI turns signals into faster resolution, higher SLA compliance, and less toil.
    Incident Response
    ↓ 0 %
    Faster time to resolve
    One-click RCA and guided runbooks get responders to the cause and the fix without assembling a war room.
    Service Level
    ↓ 0 %
    SLA compliance
    Real-time tracking with early breach warnings keeps services inside their commitments — and proves it.
    DevOps Automation
    ↓ 0 %
    Less manual toil
    Automated pipelines, provisioning, and runbooks remove the repetitive work that slows teams down.
    Service Catalog
    ↓ 0 %
    Shorter fulfillment time
    Self-service requests with automated approval and fulfillment get users what they need in a fraction of the time.
    Service management features
    Six capabilities, one service
    platform
    From SLAs and self-service to DevOps and incident response, every capability
    works off one connected source of truth — so delivery and resolution stay in sync.
    Hover any capability to see what it does.
    Service Level
    Hit every SLA, prove every
    one
    Define, track, and report service levels in real time — with early warning before anything is at risk of breaching.
    SLA trackingSLO & error budgetsBreach alertsService tiersReportingTrend analysis

    Capabilities

    • Meet SLAs consistently, not just on paper
    • Catch at-risk services before they breach
    • Report service health with confidence
    Service Catalog
    Self-service that actually serves
    A catalog of standardized services users can request and receive — with approvals and fulfillment automated end to end.
    Self-service portalRequest fulfillmentApproval workflowsAutomationShowback

    Capabilities

    • Let users self-serve common requests
    • Automate fulfillment end to end
    • Standardize how services are delivered
    DevOps Automation
    Eliminate the repetitive
    work
    Automate CI/CD, provisioning, and routine operational tasks so teams ship faster with far less manual effort.
    CI/CD automationProvisioningTask automationInfrastructure as codeRunbooksScheduling

    Capabilities

    • Ship faster with automated pipeline
    • Eliminate manual, repetitive toil
    • Standardize repeatable operations
    DevOps Orchestration
    Coordinate the whole
    release
    Orchestrate multi-step workflows with dependencies, approvals, and safe rollback handled for you.
    Workflow orchestrationCross-tool coordinationApprovalsRollbackPipeline visibility

    Benefits

    • Coordinate complex releases end to end
    • Connect your existing DevOps tools
    • Roll back safely when needed
    Case Management
    Every request, tracked to
    done
    Track and resolve service requests and cases end to end — with smart routing, collaboration, and SLAs built in.
    Case trackingRouting & assignmentSLA linkageCollaborationKnowledge baseAudit trail

    Benefits

    • Resolve cases faster with smart routing
    • Keep everything in one place
    • Never lose track of an SLA
    Incident Response
    One click to root cause,
    clear next steps
    Detect, triage, and resolve incidents with AI root cause and a clear recommended action — then learn from every one.
    Incident triage Root causePost-incident reviewOn-call & escalationRunbooksChatOps

    Benefits

    • One click to root cause with clear next steps
    • Reduce MTTR under real pressure
    • Learn from every incident
    How it works
    From intake to resolution to
    improvement
    One pipeline captures work, routes it, resolves it, and feeds every service
    back into continuous improvement.

    1

    Ingest
    Capture requests, cases, and incidents from every channel — portal, chat, email, and monitoring — in one place.

    2

    Route
    AI classifies, prioritizes, and routes each item to the right team or straight to automated fulfillment.

    3

    Resolve
    One-click RCA, runbooks, and DevOps automation drive fast, consistent resolution with clear next steps.

    4

    Improve
    SLA analytics and post-incident reports turn every resolution
    into a seamless service improvement.
    Who it’s for

    One service platform, every team that
    delivers

    The same connected data serves the service desk, SRE, DevOps, and service
    owners — each with the view they need.
    ITSM & Service Desk
    Request & Case Management
    Catalog, cases, and SLAs give the service desk one place to deliver and track.
    SRE & On-Call
    Incident Response
    RCA and automated runbooks accelerate incident resolution.
    DevOps & Platform
    Automation & Orchestration
    Automated pipelines and orchestrated workflows ship changes with less toil.
    Service Owners
    SLA Management
    Real-time service levels with early warning keep commitments on track.
    IT Leaders
    Service Analytics
    One view of SLAs, cases, and delivery to steer service quality and cost.
    Employees
    Self-Service
    A simple catalog lets people request and receive services without a ticket queue.
    See it on your stack

    Deliver and resolve, in
    one platform

    Jump into the playground and see UnityOne AI service management on
    a live environment — from self-service and SLAs to DevOps automation
    and one-click incident response.
    Explore Playground
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    About UnityOne AI ™

    UnityOne AI™ is an agentic intelligence platform for ITOps management, comprising CERNE™, LUMI™, and VEKTOR™. CERNE™ replaces dozens of cloud management tools by unifying DCIM, AIOps, HCMP, FinOps, and GreenOps within a single AI-driven control plane. LUMI™, the AI copilot, provides contextual intelligence, operational recommendations, and workflow automation, while VEKTOR™ enables enterprises to provision, orchestrate, and scale AI factories with the lowest cost-to-serve. The UnityOne AI™ suite enables enterprises to simplify hybrid/multicloud operations, strengthen governance, optimize resource utilization, and accelerate transformation to AI-driven ITOps.

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