Autonomous ITOps
Copilot

Empower IT teams to accomplish 3× more with an AI copilot that thinks, predicts, and acts autonomously across your hybrid multicloud environment.

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Conversation-Driven ITOps  

Every ITOps Function, One Conversational AI

LUMI watches every signal, connects events across infrastructure and application dependencies, drafts responses, and handles routine work automatically, so teams start the day ahead instead of catching up. Critical actions still require human approval.

Agentic Workflows

Design Agentic Workflows with Prompts

Design and automate end-to-end operational workflows using natural language. From incident response and infrastructure provisioning to routine maintenance, orchestrate multi-agent workflows with LUMI. 

  • Orchestrate multiple agents across platforms in a single workflow
  • Execute workflows across incident response, provisioning, maintenance, and more
  • Keep a human in the loop wherever the decision carries risk

Conversational AI

Orchestrate DevOps with Conversation Interface 

LUMI understands natural language queries across all connected platforms. Ask about hypervisors, cloud costs, compliance status, network topology, or incident history, and get actionable answers in seconds.

  • Natural-language operations across every connected platform
  • One unified context spanning hybrid/multicloud, no siloed dashboards
  • Insights that convert to action, not just another report

Incident Intelligence

Accelerate Incident Resolution with AIOps

When an incident fires, LUMI doesn’t just notify, it investigates. It pulls live monitoring data, builds a structured resolution plan, recommends, and executes fixes with your approval.

  • Correlates events to surface only true alerts and eliminate noise
  • Instant AI-driven root cause analysis from live monitoring data
  • Executes remediation on your approval, with ~85% of L1/L2 resolved

AI Agents 

Build AI Agents with Prompts 

Design and automate end-to-end operational workflows using natural language. From incident response and infrastructure provisioning to routine maintenance, orchestrate multi-agent workflows with LUMI. 

  • Build domain-specific agents in minutes, defined in language, not code
  • Connect enterprise tools, memory, and execution permissions per agent
  • Automate ~90% of routine operational tasks, with every action scoped and approved

Agent Observability  

Monitor Agent Performance

Monitor every AI agent with complete visibility into conversations, reasoning, execution history, and outcomes. Measure performance, identify optimization opportunities, and maintain confidence with policy compliance and audit trails.

  • Trace every agent’s reasoning, decisions, and execution end to end
  • Measure performance and surface where to optimize
  • Prove compliance with a full audit trail on every action

Enterprise AI Security 

Deliver Secure Agentic Performance

Running on private LLMs, every agent operates within predefined guardrails, approval workflows, and complete audit trails, delivering autonomous AI with enterprise-grade security and control. 

  • Run every agent on private LLMs inside your environment, so your data stays yours
  • Bound each agent with policy guardrails, RBAC, and scoped tool access
  • Approve, contain, or stop any agent, with end-to-end auditability

Personalized AI 

Personalize the Copilot Experience

Deliver tailored AI experiences for every team, whether you're a network engineer, cloud architect, database administrator, security analyst, or IT operations lead. 

  • Role-specific views for network, cloud, database, security, and ITOps
  • Context-aware answers tuned to each user’s domain
  • Workflows and workspace personalized to how each team works

From Prompts to Action in Four Steps

LUMI combines a private LLM, a unified data model across all your platforms, and an agentic execution engine to close the loop from detection to resolution.

Query & Identify

Interact using natural language prompts. Ask LUMI to detect anomaly across your IT environment.

Query & Identify

Build Context Intelligence

LUMI pulls live telemetry, logs, topology, and infrastructure dependencies from connected systems.

Build Context Intelligence

Reason & Recommend

The AI analyzes operational context, identifies root causes, and generates remediation plans instantly.

Reason & Recommend

Execute & Resolve

LUMI executes workflows autonomously or with approval and updates ITSM systems automatically.

Execute & Resolve
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Use Cases

Accelerate Enterprise IT at Scale

Step up from observability to intelligent actions through conversational operations across the enterprise IT stack.

Converse with your Infrastructure

Ask LUMI anything in plain English. Get instant, context-aware answers about your servers, cloud spend, alerts, and compliance – no dashboards, no CLI expertise required.

Triage Incidents Instantly

LUMI auto-summarizes every incident, pulls live monitoring data, builds a structured investigation plan, and recommends or executes the exact fix.

Build Agentic Workflows

When anomalies hit — high CPU, memory leaks, network degradation – LUMI detects and autonomously executes remediation workflows with confirmation-based or fully automated execution.

Root Cause in One Click

Stop spending hours correlating logs. LUMI generates instant RCA summaries with contextual diagnosis, change impact analysis, and historical pattern matching across your entire stack.

Build Domain-Specific AI Agents

Create LUMI agents for VMware, databases, Kubernetes, FinOps, and security — triggered by chat, schedule, webhook, or ITSM events. No code required.

Benefits

Supercharge Employee Productivity with ITOps Co-Pilot

Reduce operational overhead, accelerate incident resolution, and enable faster, intelligent decision-making with LUMI, an AI co-pilot that helps you manage hybrid and multicloud environments through a single conversational interface, from observability to automation.

AI Copilot for ITOps Management

  • Continuously monitor hybrid environments for early risk signals.
  • Act before incidents impact critical business services.
  • Reduce dependency on manual, alert-driven operations.

Faster Incident Resolution, Lower MTTR

  • Use AI-driven insights to accelerate incident recovery.
  • Correlate telemetry, logs, alerts, and service context.
  • Guide remediation with actionable operational recommendations.

Smarter Teams, Higher Productivity

  • Deliver role-based insights and next-best actions.
  • Automate operations like RCA, remediation, etc.
  • Extend operational support with 24×7 natural-language assistance.

Manage Your Hybrid Multicloud Estate with LUMI

85% of L1/L2 incidents resolved autonomously. 90% of routine work automated. 40–60% less operational overhead.