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Accelerate case management for CloudOps
with AI-driven workflows

A case management layer for hybrid and multicloud IT. Unify intake, triage,
investigation, resolution, and governance across your ITSM, AIOps, and cloud
management platforms — and turn fragmented tickets into coordinated, policy-
driven workflows.
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Integrations

Layers onto the stack you
already run

No rip-and-replace, no migration project. Cases flow in, actions flow out, records stay in sync.
Outcomes

What IT leaders gain

Fewer handoffs, shorter cycles, and a
case record that stays accurate from intake to closure.
Scale without scaling headcount
Delegate repetitive work to agents. The same team absorbs more volume.
Standardized execution
Consistent runbooks and decisions across shifts, teams, and locations.
Real-time visibility
Automation rates, SLA compliance, bottleneck patterns, and true cost per case.
De-risked AI adoption
Governed, auditable execution with clear escalation paths and policy guardrails.
No rip-and-replace
Layers on top of the ITSM, AIOps, and cloud tools already in production.
Attention where it counts
Engineers spend judgment on the cases that actually require it.
0 %
Routine L1/L2 incidents automated
50–70%
Faster incident detection and resolution

40-60%

Lower operational overhead

3x

Accelerated engineering productivity
Unified control plane

Case management as an
orchestration layer

It sits above your existing ITSM, AIOps, and cloud management platforms —
unifying signals, enriching context, automating workflows, and coordinating AI
agents, while humans keep control of high-risk decisions.
Unified case intake
Incidents, requests, changes, and investigations from any source — ITSM, monitoring stacks, cloud consoles, security tools, custom APIs — into one enriched record.
Connected data fabric
Every case correlated with topology, CMDB, telemetry, recent changes, and historical patterns — analysts and agents start with the full picture.
Intelligent triage & routing
Classify, prioritize, and route to the right team or queue by impact, urgency, and required skills — without manual sorting.
Orchestrated resolution
Run diagnostics, trigger remediation, update ITSM, notify stakeholders, validate recovery — multi-step execution from a single case view.
Specialized agent roles
Purpose-built agents for knowledge, orchestration, triage, investigation, remediation, communication, and escalation — working as one team.
Governed autonomy
Policy guardrails, approval gates, and compliance mapping on every automated action. Agents stay inside boundaries; humans review exceptions.
Trust

Governance, security,
and compliance

Autonomy is only useful when it is bounded. Every action is scoped,
approved, and recorded.
Policy-based guardrails
Define what agents can and cannot do, with risk-based approval thresholds.
Full audit trails
Every action, decision, and escalation logged and exportable for compliance.
Role-based access control
Granular permissions for viewing, editing, and approving cases.
Compliance mapping
Prebuilt templates for ISO 27001, SOC 2, GDPR, HIPAA, and industry frameworks.
Use cases

Across cloud operations

Incident management & self-healing
Detect failures, correlate alerts, diagnose root cause, run remediation runbooks across cloud and on-prem. Agents validate recovery and close known patterns.
Service request fulfillment
Provision access, VMs, storage, and environments with policy-based approvals, JIT access enforcement, and automatic expiry. Days become minutes.
Change management & risk
AI-assisted change risk assessment from historical failure patterns, automated pre- and post-change validation, instant rollback on failure detection.
Security investigations
Automated triage of security alerts with evidence gathering, enrichment, and containment for known threat patterns — with a complete audit trail.
Human-in-the-Loop Handoff
Pattern detection across incidents to surface systemic issues, automated RCA documentation with evidence, knowledge articles from resolved cases.
Verified Rollback
Cost anomaly detection, rightsizing, and policy enforcement in one workflow. Every infrastructure change becomes cost-aware.
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Transform ITSM cases into
agentic, policy-driven
workflows

See how CERNE and LUMI correlate, diagnose, and remediate
across your hybrid estate — inside the guardrails you set.
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About UnityOne AI ™

UnityOne AI™ is an agentic intelligence platform for ITOps management, comprising CERNE™, LUMI™, and VEKTOR™. CERNE™ replaces dozens of cloud management tools by unifying DCIM, AIOps, HCMP, FinOps, and GreenOps within a single AI-driven control plane. LUMI™, the AI copilot, provides contextual intelligence, operational recommendations, and workflow automation, while VEKTOR™ enables enterprises to provision, orchestrate, and scale AI factories with the lowest cost-to-serve. The UnityOne AI™ suite enables enterprises to simplify hybrid/multicloud operations, strengthen governance, optimize resource utilization, and accelerate transformation to AI-driven ITOps.

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