Incident Response Automation uses AI and workflow orchestration to detect, analyze, and remediate IT incidents automatically. UnityOne.AI’s solution reduces mean time to detect and resolve (MTTD/MTTR) by enabling automated alerts, root cause analysis, and proactive remediation workflows. https://www.unityone.ai/multicloud-service-management-solution/#service_5
Identity Access Management (IAM) secures and controls user access to IT resources across hybrid and multi-cloud environments. UnityOne.AI’s IAM features include centralized authentication, role-based access controls, policy enforcement, and continuous compliance monitoring to protect sensitive data and systems. https://www.unityone.ai/security/#security_6
ITSM (Information Technology Service Management) involves the structured approach to managing IT services to meet business needs. UnityOne.AI’s ITSM integrates intelligent automation, ticketing, change management, and service request workflows to improve IT service quality, accelerate incident resolution, and enhance overall
The ITSM Agent within UnityOne.AI is an AI-powered assistant designed to automate and enhance IT service management tasks. It intelligently categorizes, prioritizes, and routes incidents, requests, and changes, while offering context-aware resolution suggestions, ensuring faster response times and improved service
IT Case Management is a systematic approach to handling complex IT issues and service requests by consolidating related incidents, tracking their progress, and ensuring timely resolution. UnityOne.AI’s platform centralizes case management for enhanced collaboration, transparency, and automated workflow orchestration. See
Infra Observability refers to the comprehensive monitoring and visualization of an organization’s entire IT infrastructure, including servers, networks, storage, and cloud resources. UnityOne.AI’s Infra Observability platform delivers real-time insights, anomaly detection, and performance metrics that empower proactive issue resolution and
UnityOne AI™ is an agentic intelligence platform for ITOps management, comprising CERNE, LUMI, and VEKTOR. CERNE replaces dozens of cloud management tools by unifying DCIM, AIOps, HCMP, FinOps, and GreenOps within a single AI-driven control plane. LUMI, the AI copilot, provides contextual intelligence, operational recommendations, and workflow automation, while VEKTOR enables enterprises to provision, orchestrate, and scale AI factories with the lowest cost-to-serve. The UnityOne AI™ suite enables enterprises to simplify hybrid/multicloud operations, strengthen governance, optimize resource utilization, and accelerate transformation to AI-driven ITOps.
Copyright © 2026 • All Rights Reserved
