The client is a leading global manufacturing company based out in US with multiple manufacturing plants located globally that manufactures high end machinery equipment for its customers.
The Challenges
AIOps Based Solution
Auto Discovery
Full-stack Hybrid IT discovery and dependency mapping to discover entire hybrid IT estate from the data center to the cloud and everything in between to maintain up-to-date inventory.
Unified Monitoring
Integrated UnityOne’s monitoring to replace all the existing tools of customer with one single tool from where users can have end to end visibility across different IT environments.
Auto Correlation
Integrated AIOPS within customer’s infrastructure to collect data from end-to-end Network, Systems, Databases to monitor and run AI/ML models to perform Continuous correlation of events, incidents, and alerts to detect any potential machine critical outages, performance issues, and product maintenance.
Auto Ticketing
Automated rule-based service ticket routing to right technical departments enabled customer with quick resolution of user problems, infrastructure changes, configuration change requests in single touch points.
Auto Remediation
Despite growing IT workloads this engagement enabled better utilization of resources, tools, frameworks to remediate higher volumes of failures that improves the overall service delivery process and enhances customer experience. Builded single step recovery use cases to handle repeated failures and decrease downtimes.
Persona Based Tooling
Role based dashboards for IT Directors, Operations team, Development teams to monitor, manage resources effectively and visualize insights in real time to take strategic decisions.