Customer is one of the world’s largest publicly listed utility companies that are principally active in the transmission and distribution of electricity and gas across the US, UK and Europe.

The Challenges

  • Less visibility and complexity in managing data center assets distributed across multiple locations
  • Difficulty in analyzing the power usage of cabinets inside the data center in real-time
  • Difficulty in managing the physical assets located across the globe due to travel constraints
  • Analyzing the performance and utilization of the data center infrastructure and tracking the same to ensure smooth data center operations
  • Challenges in monitoring and analyzing carbon emissions of global assets across the IT ecosystem

Solutions Delivered

Asset Discovery and Onboarding

Different discovery module methods helped the customer discover assets distributed across multiple locations. Discovered inventory was imported to UnityOne for observability, monitoring, and management.

Global Infrastructure Visibility

The visualization and monitoring of global data center assets were enhanced through utilization charts, a world map of data centers, and status indicators from a centralized dashboard.

Remote Data Center Management

The customer was offered various remote management features such as power management and recycling, a graphical user interface, capacity planning, socket mapping, remote blinkers, heat-maps, and rack management from a single interface.

Carbon Footprint Analysis

UnityOne’s sustainability solution enabled the customer to measure, monitor, and analyze the carbon emissions at the device, cabinet, and data center levels. The recommendation engine enabled the customer to optimize the IT environment in compliance with global ESG norms.

Customer Benefits

  • Managed their entire distributed infrastructure from a unified platform, which previously required 5+ different platforms
  • Improved their overall IT infrastructure PUE ratio from 2.5 to 1.33 with the help of UnityOne, fulfilling industry standards

  • Remote monitoring and management of distributed infrastructure across the 5 continents enhanced from 40% to 100%

  • Due to the automation and integrated ITSM tool, the service ticket resolution time was reduced by 50%

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